Gander (formerly Klara) is a software solution that’s humanizing eCommerce. Our core product collects & embed video content so that consumer brands can bring their products to life, online.

As a Customer Success Specialist, you’ll be an early team member and be fundamental in creating a superb customer experience on a daily basis.

We are looking for a person who is passionate about consumer brands, technology, and helping brands reach their full potential.

You will onboard, train, and grow new verified companies and your role will be instrumental in shaping product and customer success processes.

What you’ll do:

• Onboard the best consumer brands in the world
• Track and respond to commonly asked questions, concerns, and customer feedback, which are used by the leadership team to drive product improvements
• Drive key activities that provide value to our customers and that drive engagement with the product
• Create and implement process improvement to help us operate more efficiently
• Keep our internal database up to date
• Maintain and grow relationships with current users/customers

Key Skills

• Strong oral and written communication skills.
• Deep customer empathy.
• Customer experience champion.
• Understanding of eCommerce

Requirements:

• Bachelor's degree or equivalent
• 0-2 years of experience